Shipping Policy: Orders placed before 12pm (Eastern Standard Time) Monday to Friday (except holidays) will be, where possible, processed and dispatched the same day, subject to payment confirmation. Orders received after 12pm will be dispatched the next business day.
Delivery is through USPS or UPS so all deliveries will be at the discretion of the shipping partner delivery time frames. Orders will usually take around three to five business days within USA Territory, however this cannot be guaranteed and holidays and weekends must also be taken into consideration. It is the responsibility of the customer to arrange pickup of the order should they be unavailable to receive the parcel when it is delivered.
Returned package due to reasons such as "incomplete address" or "not available for pickup" might be subject to additional shipping fee. Failure to respond to such notice might result in the cancellation of the order.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.